Privacy Policy

Coin Capital ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, hold and disclose personal information in accordance with thePrivacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Coin Capital (ABN 90 674 941 229) is a mortgage and finance broker operating as a Credit Representative (501473) of Connective Credit Services Pty Ltd, Australian Credit Licence 389328.

Information we collect

To assess and arrange finance on your behalf, we may collect personal and sensitive information including your name, contact details, date of birth, identification documents, employment and income details, assets and liabilities, credit history, and details of the loan or property you are enquiring about.

How we collect it

We collect information directly from you (via our website forms, calculators, email, phone or in person), and may also receive information from lenders, credit reporting bodies, referrers, and your other professional advisers where relevant to your application.

How we use your information

• To assess your borrowing needs and identify suitable loan products;
• To submit and manage loan applications with lenders on your behalf;
• To comply with our obligations under the National Consumer Credit Protection Act, AML/CTF law, and our Australian Credit Licence obligations;
• To communicate with you about your application and, where you consent, about other relevant products or services.

Disclosure of your information

We may disclose your information to lenders, mortgage insurers, credit reporting bodies, our aggregator (Connective Credit Services Pty Ltd), and other parties directly involved in assessing or settling your loan. We do not sell your personal information to third parties.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please see our Terms & Complaints page for how to lodge a complaint, including your right to escalate to the Australian Financial Complaints Authority (AFCA) or the Office of the Australian Information Commissioner (OAIC).

Contact us

For any privacy-related questions, please get in touchwith Coin Capital.