Terms & Complaints

Last updated: 26 June 2026

About Coin Capital

This website is operated by Coin Capital (ABN 90 674 941 229), a Credit Representative (501473) of Connective Credit Services Pty Ltd, Australian Credit Licence 389328, and a member of the Mortgage & Finance Association of Australia (MFAA Member 346113).

Website terms of use

By using this website you agree to use it for lawful purposes only. Content on this site, including calculator results, is general in nature and does not take into account your personal financial situation, needs or objectives. Calculator outputs are estimates only, are not a loan approval or formal quote, and are subject to lender credit criteria, verification of your information, and lenders' current rates and policies at the time of application.

Bank and lender logos displayed on this site are used to indicate lenders on our panel and remain the property of their respective owners.

Best Interests Duty

As a mortgage broker, Coin Capital is subject to the Best Interests Duty under the National Consumer Credit Protection Act 2009 (Cth). This means we are required to act in your best interests and prioritise your interests when providing credit assistance, and to resolve any conflicts of interest in your favour.

How to make a complaint

We are committed to resolving any concerns quickly and fairly. If you are unhappy with our service, please follow the steps below.

Step 1 — Tell us directly (Internal Dispute Resolution)

Contact us via our contact page or speak with your broker directly. Please provide as much detail as possible so we can investigate and respond. We aim to acknowledge your complaint promptly and resolve it as quickly as possible.

Step 2 — Escalate to our aggregator

If your complaint isn't resolved to your satisfaction, you can escalate it to our Australian Credit Licensee, Connective Credit Services Pty Ltd, who oversee our credit activities.

Step 3 — External Dispute Resolution (AFCA)

If we can't resolve your complaint, or you are not satisfied with the outcome, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA), an independent, external dispute resolution scheme. AFCA's service is free of charge to consumers.

  • Website: www.afca.org.au
  • Phone: 1800 931 678
  • Email: info@afca.org.au
  • Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Privacy

See our Privacy Policy for how we handle your personal information.